If you register to use a web service which collects personal information, the terms and conditions associated with the application (if any) will govern how that personal information is managed. The department recommends that you read any terms and conditions (including any privacy statement or policy) that apply to any web service as any such terms and conditions relating to the handling of your personal information by the web service will prevail over this privacy statement to the extent of any inconsistency.
The department may update this privacy statement from time to time. Any changes to this privacy statement will be published on this page.
The types of personal information that the department may collect through its webspaces include:
The department relies upon you to ensure that any personal information that you provide to, or make available on, its webspaces is accurate, current, complete and relevant. The department also relies upon you to advise it of any changes to such personal or health information.
You can browse any of the department's webspaces anonymously without disclosing any of your personal information to the department. However, if you do not provide any information requested on any of the department's webspaces for the provision of a service then the department may not be able to provide the service to you.
At or before the time that you provide to, or make available on, any of the department's webspaces any personal information about another person the department relies upon you to take reasonable steps to ensure that the person is aware:
You are not required to make a person aware of the above matters where doing so would pose a serious threat to the life or health of any person or would involve the disclosure of information given in confidence.
The department will not use or disclose any personal information that it collects through any of its webspaces unless the use or disclosure is:
Subject to the requirements of the Privacy and Data Protection Act 2014 (Vic), the department may need to disclose personal information which it collects through its webspaces to:
The department will not use any of your personal information that it collects through its webspaces to add you to a mailing list without your consent.
Any personal information which you provide to, or make available on, any of the department's webspaces using any web service may be accessible to other users of the web service who are not officers, employees or contractors of the department and, if the web service is provided by a third party, the third party. Other users of, and third parties which provide, such a web service may use or disclose your personal information which you provide to, or make available using, the web service for any purpose including for the purpose of sending you unsolicited electronic communications. You acknowledge and agree that the department is not responsible for any such use or disclosure.
The department has implemented technology and security policies to protect the personal information which it collects through its webspaces. When accessing or using any of the department's webspaces you should be aware that there are risks in transmitting information across the Internet. While the department strives to protect such information, it cannot ensure or warrant the security of any information transmitted over the Internet and you do so at your own risk. If you are concerned about providing sensitive information to the department over the Internet, you might prefer to contact the department by telephone or mail. The department uses SSL encryption where necessary to protect personal information which is provided to its webspaces for payment and other online transactions requiring such protection.
The department takes reasonable steps to protect personal information collected through its webspaces from misuse and loss and from unauthorised access, modification and disclosure. The department will also take reasonable steps to remove personal information from its system where it is no longer required for the purpose for which it was collected or any other purpose (including archiving) which is permitted in accordance with the Privacy and Data Protection Act 2014 (Vic) and the Public Records Act 1974 (Vic).
The department uses the following third-party software that collects information about your interaction with our website:
When you visit this website, your web browser automatically sends certain information to these software providers. These tools are used to help make the site better.
The abovementioned web analytics software analyses, measures, and reports on data about website traffic, visits and speed. This information helps the department understand general user trends at an aggregate level, improve this website, content, and user experience, and diagnose the causes of technical issues. This information is not used by the department to identify you or match your identity with any of your personal information. The department may also use this information for security audits to protect against threats from hackers or other security purposes.
For further information on how these third-party software vendors handle your personal information, please review their privacy policies via the above links. Third-party software vendors may alter how they collect and handle information at any time.
The following non-personal information may be automatically recorded by the web server of any of the department's webspaces for statistical and system administration purposes:
To the extent that any clickstream data could make you identifiable, the department will not attempt to identify you from such clickstream data unless necessary for the investigation of unlawful activity or otherwise permitted under the Privacy and Data Protection Act 2014 (Vic).
The department uses web beacons to record usage statistics for its webspaces. Web beacons are not used by the department to identify you or record any of your personal information.
may also choose to disable cookies or delete any individual cookie. If you choose to disable cookies, the website may not function fully and your ability to browse, read, and download information contained on the department's website, or fill out online forms, may be impaired. However, you may still access Fines Victoria services by contacting us via the telephone, email or mail.
Apart from the third -party tools described in this privacy statement, the department does not disclose your site visit data to any other third parties without your consent, unless it is required or authorised to do so by law. In the event of an investigation into suspected unlawful or improper activity, a law enforcement or government agency may use its legal authority to inspect the department's web server's records (e.g. in relation to hacking or abusive messages).
The information that is disclosed to some of the department's third-party vendors may travel outside of Victoria. Wherever your personal information travels, your privacy protections will travel with it.
The department considers that the third-party vendors it discloses your information to are subject to privacy laws that are substantially similar to Victoria's Information Privacy Principles. All of the third-party software vendors the department uses on this website comply with either the Privacy and Data Protection Act 2014 (Vic), the General Data Protection Regulation (GDPR), or both.
To request access to, or correction of, any of your personal information held by the department, please contact us using the privacy contact details below to find out about access and correction procedures.
You can request access to your personal information directly without the need to make a formal application under the Freedom of Information Act 1982 (Vic). However, there are situations where it will not be appropriate to provide such access, and you will be required to make a formal freedom of information request, for example, where providing access would compromise the privacy of another person.
For further information on making a freedom of information request please visit the Freedom of Information website or contact:
Department of Justice and Community Safety
Freedom of Information unit
GPO Box 4356
Melbourne VIC 3001
Tel: 03 8684 0063
Email: [email protected]
For further information about the handling of personal information by the department please contact:
Information and Privacy Unit
Department of Justice and Community Safety
GPO Box 4356
Melbourne VIC 3001
Tel: 03 8684 0178
Email: [email protected]Return to the top