Be aware of potential scams

Published on 26 Jul 2023

Fines are only issued on-the-spot by an issuing officer, attached to your vehicle, or sent by post.

Scammers often pretend to be from an organisation you know such as Fines Victoria. They may contact you by phone, email or post to try and get you to pay money or share your personal information.

If you have an active payment arrangement, Fines Victoria will contact you by SMS to advise you have received a new fine and ask if you want to add it to your payment arrangement.

Fines Victoria will not contact you via SMS to tell you if a fine has been withdrawn or that you have been issued a refund. We will send you a letter by post.

We may call or SMS you to follow up on your outstanding fines. If you are unsure whether a phone call, SMS or email you have received from Fines Victoria is genuine, do not respond or click on the links in the message. You should contact Fines Victoria immediately to check if it is genuine.

If you have been targeted by a scam, you can report it via the ReportCyber or ScamWatch websites.