Be aware of potential scams

Published on 03 Jul 2025

Fines can be issued on-the-spot by an issuing officer, attached to your vehicle, or sent by post. If you are intercepted or stopped by Victoria Police at the time of the offence, they can send the fine to the phone number or email you give them at the time.

Scammers often pretend to be from an organisation you know like Fines Victoria. They might contact you by phone, SMS, email or post to try and get you to pay money or share your personal information.

If you have an active payment arrangement, Fines Victoria will contact you by SMS to let you know you have received a new fine and ask if you want to add it to your payment arrangement.

Fines Victoria will not contact you by SMS to tell you a fine has been withdrawn or that you have been issued a refund. We will send you a letter by post.

We may call, SMS, or email you let you know you have outstanding fines. Messages from us will include different information like the obligation number, the name of the agency that issued the fine, the date of the offence,or the vehicle registration.

Our Contact us page has a list of phone numbers and email addresses we might contact you from.

If you are unsure whether a phone call, SMS, or email received from Fines Victoria is genuine, do not respond or click on the links in the message. You should contact Fines Victoria immediately to check if it is genuine.

If you have been targeted by a scam, you can report it via the ReportCyber or ScamWatch websites.