Be aware of potential scams

Published on 04 Jul 2024

Fines are issued on-the-spot by an issuing officer, attached to your vehicle, or sent by post.

Scammers often pretend to be from an organisation you know like Fines Victoria. They might contact you by phone, email or post to try and get you to pay money or share your personal information.

If you have an active payment arrangement, Fines Victoria will contact you by SMS to let you know if you have received a new fine and ask if you want to add it to your payment arrangement.

Fines Victoria will not contact you via SMS to tell you if a fine has been withdrawn or that you have been issued a refund. We will send you a letter by post.

We may call, SMS, or email you to follow up on your outstanding fines. If you are unsure whether a phone call, SMS, or email received from Fines Victoria is genuine, do not respond or click on the links in the message. You should contact Fines Victoria immediately to check if it is genuine.

If you have been targeted by a scam, you can report it via the ReportCyber or ScamWatch websites.