Terms of Use


CIVIC COMPLIANCE VICTORIA® is a registered trademark owned by the State of Victoria and used under licence for the provision of the Victorian Government's infringement management and enforcement service.

In these Terms of Use the words 'we', 'us' and 'our' refer to Civic Compliance Victoria® and/or the government of the State of Victoria and the words 'you' and 'your' refer to the person using www.fines.vic.gov.au website.

If you have any questions about these Terms of Use or Civic Compliance Victoria® please visit About Civic Compliance Victoria® web page, please contact us by:

Letter to:  
Civic Compliance Victoria® Items will be collected
GPO Box 1916 Monday to Friday only
Melbourne VIC 3001 (except public holidays)
(03) 9200 8111 Select the relevant option
  from the voice prompts
In Person:  
Ground Floor, 277 William St 8am to 6pm
Melbourne Monday to Friday
  (except public holidays)


Application of these terms of use

Any person who uses this website (by any means including but not limited to the use of any robot, spider, other automatic device or agent, or any manual process) is deemed to have accepted these terms of use (Terms of Use).

These Terms of Use will apply in addition to any other terms that specifically apply to a particular part or page of this Website. But if those other terms are inconsistent with these Terms of Use, those other terms will prevail to the extent of the inconsistency.

We may amend these Terms of Use at any time. The update information (appearing at the bottom of this page) indicates the date on which these Terms of Use were last amended.


Disclaimer as to accuracy of information

The content of this website is provided for information purposes only. No claim is made as to the accuracy or authenticity of the content of this website. Whilst every reasonable effort is made to ensure the accuracy of information on this website, you are responsible for exercising due diligence before relying on that information. We do not accept any liability to any person for the information or advice (or the use of such information or advice) which is provided on this website or incorporated into it by reference. If you would like to update any of your personal information displayed on this website, please visit the Contact Us section of this website.

The information contained in this website is not to be displayed except in full screen format. No liability is accepted for any information or services which may appear in any other format.

To the extent permitted by law, we exclude liability for any loss (including loss from viruses) caused by use or reliance on this website.

You are advised to read all provisions of these Terms of Use as other disclaimers are set out under headings that may not include the word 'disclaimer'.

Links to and from this website

You may create a link to this Website provided that the link: (a) does not, in any way (including, but not limited to, framing), misrepresent us or this website or any information it contains; (b) is not misleading in any way; or (c) we request you to refrain from doing so.

This website may contain hyperlinks to pages contained on external government and non-government websites (third party websites). Unless otherwise indicated, we:

  • do not endorse or authorise the content of any third party website
  • are not affiliated or associated with the owner or operator of any third party website, and
  • assume no responsibility or liability for the condition or content of any third party website or for the operation or function of any service or facility offered on any third party website.


Data and systems integrity

You acknowledge that we will not be responsible for any corruption or failed transmission of any information attributable to your computer system or to the system or any act or omission of your internet service provider.

You agree not to use any device, software or routine to interfere or attempt to interfere with the proper working of this website.

You acknowledge that access to this Website: (a) may not be continuous or uninterrupted at all times; and (b) may be interfered with by factors or circumstances outside of our control.

These Terms of Use are governed by, and are to be construed in accordance with, the laws of the State of Victoria, Australia. You agree that the courts of the State of Victoria, Australia have non-exclusive jurisdiction with respect to any matter arising from these Terms of Use or this website.

If any provision of these Terms of Use are held to be invalid or unenforceable that provision may be:

  • read down to the extent necessary to make it valid and enforceable, or
  • severed and the remaining provisions of these Terms of Use enforced.

The inclusion of any email addresses on this website is not consent to receiving unsolicited commercial electronic messages or SPAM.

This website is provided for general information only. We do not represent or warrant that this website is accurate, authentic or complete. You must not rely on this website as a statement of government policy.

You should assess whether the information is accurate, authentic or complete and where appropriate, seek independent professional advice.

To the extent permitted by law, we exclude liability for any loss (including loss from viruses) caused by use or reliance on this website.

You must view this website in full screen format. We are not responsible for the display of this website in any other format.

This website provides links to external websites. We do not control and cannot be liable for these websites. We do not endorse any external website and do not warrant that they are accurate, authentic or complete. Your use of any external website is governed by the terms of that website. The provision of a link to an external website does not authorise you to reproduce, adapt, modify, communicate or in any way deal with the material on that site.



Unless stated otherwise, copyright for this website (including content and design) is owned by us or used under licence.

You may make limited copies of the content contained within this website in accordance with the Copyright Act 1968, including copies for research, study, criticism, review or news reporting. You may not reproduce, adapt, modify, communicate to the public, reproduce or otherwise use any part of this Website (in particular for commercial purposes) without written permission from the Department of Justice and Regulation.

Feedback form, information request form and email
We may preserve the content of any feedback form, information request form, email or other electronic message that we receive in accordance with the Website Privacy Statement. Any personal information contained in that message will only be used or disclosed in ways set out in this Website Privacy Statement. We will not use that information to add you to a mailing list without your consent.

Links to external websites
This Website Privacy Statement does not extend beyond this website. When following links to other sites from this website, we recommend that you read the privacy statement of that site to familiarise yourself with its privacy practices.

Access and correction
To request access to or correction of your personal information held by the CCV®, please contact us to find out about access and correction procedures.

It is our policy in the Department of Justice and Regulation that where appropriate you should be able to request access to your personal information directly, without the need to make a formal application under the Freedom of Information Act 1982 (Vic) (FOI Application). However, there are situations where it will not be appropriate to provide direct access to information, and you will be required to make an FOI Application. (For example, where providing direct access would compromise the privacy of another person).

For information on making an FOI Application please visit www.foi.vic.gov.au for further information or contact:

Department of Justice and Regulation, Victoria, Australia
Freedom of Information Officer
Melbourne VIC 3001
Tel: 03 8684 0063
Email: foi@justice.vic.gov.au