How to apply for an internal review

Do you want to have your fine reviewed?

If you believe you've been unfairly issued with a fine, you can have it reviewed.

If you've received an Infringement Notice or Penalty Reminder Notice, you can apply to have the fine reviewed by the agency that issued your original fine. This is called an Internal Review.

You're allowed one Internal Review per infringement notice.

On what grounds can I apply for an Internal Review?

Your application will be assessed:

  • if there has been a mistake made in issuing the notice
  • if there has been a mistake of identity
  • if you have special circumstances
  • if there are other exceptional circumstances
  • if you were unaware of the infringement. You will be eligible to apply under this ground if (i) you were not personally served the fine, you make the application within 14 days of becoming aware of the fine and you updated your authorised address within 14 days of changing your address. 

 

 Internal reviews are not available for:

  • excessive speeding
  • drink-driving offences
  • drug-driving offences
  • alcohol-related boating offences 

How to apply for an Internal Review

You must send in your application before the due date shown on your notice.

How to apply

Mail:
By Mail

Civic Compliance Victoria®
GPO Box 1916
Melbourne 3001

Fax:
By Fax
 

Civic Compliance Victoria®
(03) 9200 8009

In person:
In Person
 
 

Civic Compliance Victoria®
Ground Floor, 277 William St,
Melbourne 3001.

(between the hours of 8am-6pm, Monday-Friday, except public holidays)  

You can authorise someone to make the application on your behalf. You may wish to seek legal assistance before completing your application.

What happens next?

The agency that issued the fine conducts the review. The agency must review your application within 90 days of receiving your application.
The review may however take longer if the agency asks you for additional information.
Once a decision has been made, you will be notified in writing to let you know the outcome.

 

Where an application is made on the grounds of either contrary to law, mistaken identity, exceptional circumstances, the enforcement agency  may make a decision to:

  • withdraw the infringement notice and take no further action against you, or
  • withdraw the infringement notice and issue an official warning in its place, or
  • withdraw the infringement notice and refer the matter to the Magistrates' Court (or the Children's Court if you're under 18), or
  • enforce the notice but waive all or vary any costs, or
  • enforce the notice but waive or vary any additional steps imposed by the infringement notice, or
  • make a decision combining any of the above, or
  • confirm its decision to issue you with an infringement notice.

 

Where an application is made on the ground of special circumstances, the agency may make a decision to:

  • withdraw the infringement notice and issue an official warning in its place, or
  • withdraw the infringement notice, or
  • confirm its decision to issue you with an infringement notice.

 

Where an application is made on the ground of person unaware, the agency may make a decision to grant or refuse the application. 
If the agency grants the application, the following options are available:

  • pay the infringement and any costs by the due date, or
  • apply for a payment plan, or
  • nominate another person as being the person responsible for committing the offence, or
  • apply for a review of the decision on the grounds of contrary to law, mistaken identity, exceptional circumstances or special circumstances), or
  • elect to have the matter heard in the Magistrates' Court (or the Children's Court if you're under 18).

 

If the Internal Review has been refused on the grounds of contrary to law, mistaken identity and exceptional circumstances, the following options are available:

  • pay the infringement and any costs by the due date, or
  • where the infringement offence involves additional steps, pay the infringement and perform all additional steps by either the end of the period specified in the infringement notice or
  • apply for a payment plan, or
  • elect to have the matter heard in the Magistrates' Court (or the Children's Court if you're under 18).

 

If the Internal Review has been refused on the ground of special circumstances, the following options are available:

  • pay the infringement and any costs by the due date, or
  • apply for a payment plan, or
  • elect to have the matter heard in the Magistrates' Court (or the Children's Court if you're under 18), or
  • if eligible, apply for a Work and Development Permit*.

 

If the Internal Review has been refused on the ground of person unaware, the following options are available:

  • pay the infringement and any costs within 14 days from receiving the refusal notice, or
  • apply for a payment plan.

 

* If you are eligible, a sponsor may be able to apply on your behalf to deal with your fine/s through a Work and Development Permit. Further information about eligibility is available here.

If you do not elect any of the options, an enforcement order notice (that will include additional costs) may be issued.

Need help with your application?

This instructional video shows how to complete an Application for Internal Review.

This video is also available in Arabic, Cantonese, Mandarin, Turkish and Vietnamese.

If you have any questions about an Infringement Notice, contact Civic Compliance Victoria® on 03 9200 8111 or 1300 369 819 (regional callers) between 8am and 9pm, Monday to Friday, excluding public holidays. 

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